Company Description
Maxicus offers tech-enabled BPM services across industry verticals, leveraging automation, robotics, cloud, Business Intelligence, and emerging technologies. The aim is to provide high-quality, personalized services by creating effective customer journeys, efficient back-office & tech support, virtual commerce, and image annotation services. With a track record of serving 30+ global brands and Fortune 500 companies, Maxicus excels in omnichannel customer engagement and revenue growth.
Role Description
This is a full-time on-site role as a Team Lead at Maxicus in Vadodara. The Team Lead will be responsible for overseeing daily team operations, setting performance goals, training and mentoring team members, and ensuring quality standards are met. Additionally, the Team Lead will collaborate with various departments to optimize processes and enhance team productivity.
Qualifications
- Leadership, Team Management, and Coaching skills
- Strong Communication and Interpersonal skills
- Problem-solving and Decision-making abilities
- Experience in Business Process Management
- Knowledge of Automation and Emerging Technologies
- Ability to analyze data and drive performance improvements
- Bachelors degree in Business Administration or relevant field
- Previous experience in a similar role is a plus
