About the Role:

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Job Title: Senior Team Lead- Collections

Position Summary:
The Senior Collections Team Lead is responsible for overseeing and managing the daily operations of the collections team. This role requires a strategic leader who can drive collection efforts, enhance team performance, and ensure the efficient recovery of outstanding balances, all while maintaining strong client relationships. The Senior Collections Team Lead will work closely with cross-functional teams to support process improvements and optimize collections workflows.

The Team:
As part of the Collections team, this position is critical in managing cash flow and reducing outstanding receivables. The team is dedicated to ensuring prompt and effective collections, resolving client payment issues, and contributing to the organization's overall financial health.

The Impact:
This role is integral to maintaining the company's revenue stream by optimizing collections processes and achieving set collection targets. A Senior Collections Team Lead brings expertise in credit and collections strategies, people management, and client relationship management, driving impactful outcomes for the organization.

What's in it for You:

• Opportunity to lead and develop a dynamic collections team.
• Cross-functional collaboration with Finance, Sales, Customer Service, and Order Management.
• Hands-on experience in process improvement, automation, and system enhancements.
• Exposure to high-level decision-making and strategy in collections and financial operations.

Responsibilities:

• Team Leadership: Manage and mentor a team of collections professionals, providing guidance on day-to-day activities, setting performance goals, and conducting regular evaluations.
• Collections Strategy: Develop and implement effective collections strategies to meet or exceed collection targets and reduce aging accounts receivable.
• Client Interaction: Handle escalated collection issues with clients, resolving disputes, and ensuring a positive client experience.
• Process and Workflow Management: Oversee collections processes and workflows to enhance efficiency ensure timely responses to escalations and prompt resolution of issues.
• Cross-functional Collaboration: Coordinate closely with teams across Finance, Sales, Customer Service, and Order Management to align collections with broader financial goals.
• Reporting and Analysis: Utilize reporting tools such as Excel, Tableau, and Power BI to track collection metrics, analyze trends, and prepare reports for management.
• Process Improvement: Identify and implement opportunities for process improvements, automation, and system enhancements to streamline collections operations.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business, or a related field a Master's degree is a plus.
• Prior experience in collections, with demonstrated experience in a team lead or supervisory role.
• Proficiency in collections software and reporting tools such as HRC, SAP, Salesforce, Tableau, Power BI, or similar.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent communication, negotiation, and problem-solving skills.
• Proven experience in process improvement and team management.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

Preferred Skills:

• Knowledge of credit and collections laws and regulations.
• Experience with process automation and system enhancement initiatives.
• Strong relationship-building skills with an ability to work effectively across departments.

This role is an exciting opportunity for a motivated collections professional to lead a team, optimize collections processes, and make a significant impact on the organization's financial performance.

What's In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group)