Senior System Engineer

The Level 2 Systems Engineer's role is to ensure the stability, integrity, and efficient operation of the client infrastructure systems that support core IT functions. This is achieved by monitoring, maintaining, supporting, and optimizing all servers, storage, cloud environments and associated operating systems. You are focused on creating engineering solutions to operations problems, optimizing existing systems and eliminating work through automation. You also ensure that network operations are safe and efficient by monitoring server performance, coordinating planned maintenance, adjusting hardware components and responding to performance or availability issues.

Our ideal candidate is highly autonomous, possesses effective written and verbal communication skills, a strong sense of ownership, adapts quickly to new technologies, and has high career growth potential. The desire and ability to work in a fast-paced, collaborative environment is essential.

Essential Functions:

• Analyze complex business problems and issues as it relates to enterprise infrastructure.
• System Administration/ Management of Windows operating environments.
• Responsible for the maintenance and administration of client hardware, Microsoft Windows based infrastructure (servers, virtualization layer, operating systems, infrastructure services, etc.).
• Performs system configuration, hardware/software installation and upgrades of high availability systems.
• Manage and deploy patching for hardware, software and vulnerability remediation.
• Fulfill request for server provisioning and decommission.
• Provide subject matter expertise for Microsoft services including Azure and Microsoft 365.
• Second tier troubleshooting and escalation management with third part vendors.
• Incident resolution, technical troubleshooting and root cause analysis.
• Manage and resolve Incidents, present and implement Changes.
• Proactively monitor systems for performance and capacity to provide recommendations to mitigate impacts.
• Set the scope and timelines of new projects in order to meet completion deadlines.
• Interface with all levels of employees internally and within client businesses to support program requirements (business owners, project managers, customer employees, and executive management).
• Function as an escalation lead and participate in an on-call rotation with occasional after hours and weekend activities.
• Write technical procedural documentation for co-workers and for delegated tasks.

Required Education, Experience, and Skills:

Bachelor's degree in Computer Science or a related field preferred.

Minimum of 8 years support experience in server infrastructure environments.

Maintain proper certification levels to meet departmental needs;

Preferred: Microsoft Windows (MCSA, MCSE)

Valued: CompTIA (Network+, Security+), VMware (VCA, VCP, VCAP)

Other industry certifications a plus

Experience with Azure, Azure AD and common Azure cloud services

Experience with AWS, EC2, S3, Route 53, RDS services

Expertise of Windows Server OS, WSUS, management and administration of server software and components.

Experience implementing and supporting IT Services (Active Directory, Certificate Services, Group Policy, DNS, DHCP, etc.)

Experience using PowerShell to automate task.

Experience with VMWare hypervisors and technologies.

Experience with server hardware and managing physical servers and appliances in a data center environment.

Experience providing process improvement recommendations and documentation.

Demonstrate the ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resource with attention to detail.

Soft skills required;

Excellent communication and presentation skills.

Ability to manage multiple task simultaneously.

Flexibility in concepts and actions with ability to deliver expected service levels.

Ability to work in a team environment.

Ability to work and make decisions independently.

Conditions of Employment:

Must pass background check

Must pass pre-employment drug test

Maintain proper certification levels