Senior System Administrator

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies.

Sr. System Administrator will reply to requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. Providing end-user and team member support is the overall expectation of this role. This role will assure optimal performance and conform to our standards and guidelines for installing, configuring, repairing, and maintaining client infrastructure equipment. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.

Responsibilities

1. Troubleshoot and resolve desktop, server, and line of business application incidents (30%)
2. Complete move/add/changes of client workstations/servers (25%)
3. Resolve escalated issues from the L1 team members (20%)
4. Train and guide clients in software and hardware usage (15%)
5. Collaborate with other departments to solve complex issues (10%)
6. Tasks assigned by leadership

Skills required

1. Basic understanding of Active Directory OU Structure.
2. Ability to create security groups and apply NTFS permissions
3. Basic understanding of Managed Backup software(s) and file restoration
4. Can perform a virtual disk restore
5. Basic understanding of namespace and DFS replication
6. Ability to identify replicated folders and namespace servers
7. Ability to identify when an issue is DNS related.
8. Ability to check DHCP for correct settings (Gateway/DNS servers) and identify DHCP device
9. Understanding A Records, CNAME, MX records
10. Basic understanding of folder inherence
11. Ability to create and modify file permissions
12. Ability to identify and perform basic troubleshooting
13. Ability to identify and troubleshoot InTune issue
14. Modify existing InTune policies
15. Exchange/Office 365
16. Understand mail flow from sender to recipient
17. Update/change Send & Receive Connectors
18. Legal Hold/eDiscovery/Compliance
19. Creating new Transport rules
20. Ability to install a network printer on the server and perform advanced diagnostics
21. Scan to email setup
22. Scan to Folder setup
23. Network Printing
24. Add a printer to Print Management
25. Troubleshoot existing printer GPOs
26. Troubleshoot printer driver issues
27. Understanding of RDGateway setup on the server and troubleshooting server-side issues
28. Publish RemoteApp.
29. Basic understanding of network routing.
30. Difference between Dynamic & Static routing.
31. Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA
32. Spam filtering
33. Set up encryption filters, and understand mail flow and how it relates to spam filtering
34. Whitelist/blacklist Company-wide
35. SQL knowledge
36. RBL checks, contacting vendors to fix
37. Basic knowledge of SQL services, servers, and different SQL applications
38. Ability to troubleshoot SQL Server service issues.
39. Troubleshoot ODBC and determine if issues are server or client-side
40. Basic understanding of SAN technology and ability to patch
41. Be able to check NAS functions
42. Perform file-sharing operations
43. Basic knowledge of iSCSI/FibreChannel
44. Ability to prep WAP, perform onsite installation, and troubleshoot advanced errors
45. Modify current scripts
46. Office Deployment Tool
47. File share/SharePoint
48. Basic understanding of folder inherence
49. Ability to create and modify file permissions
50. Ability to identify and perform basic troubleshooting
51. Create/Manage Sharepoint sites

Qualification

1. Bachelor's Degree in IT, Engineering or Computer Science
2. Minimum of 4 years of work experience in a Help Desk role
3. Excellent English skill (Verbal and writing)
4. MCSE, CCNA, CompTIA A+/Network+ or equivalent experience
5. Complete Technical understanding and expertise in the following:

• Windows Desktop
• DNS functionality
• Mail flow diagnostics
• VPN support
• File server support
• RDS environment support
• Active Directory support

1. Solid customer service, communication, and organizational skills
2. Work under tight deadlines and shifting priorities.
3. Ability to work under tight deadlines and shifting priorities
4. Occasionally work past scheduled work hours to complete work tasks

• Including occasional nights and weekend work as needed

1. Participate in a rotating on-call schedule
2. Reliable and punctual.
3. MCSA certification is a plus
4. Network (Sophos, SonicWALL, Cisco) certifications are a plus
5. Apple OSX knowledge is a plus

Benefits at Innovatia.

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.