Senior Support Engineer (Job Code : J47688)

A scientific degree with at least 4-10 years of experience in the technical support arena in a software and/or Telco environment. Preferably in a multi-national company dealing with customers and colleagues around the world.

Strong practical Unix/Linux operations, administration and troubleshooting skills.

TCP/IP and knowledge of networking. UNIX scripting and maintaining Databases.

Very good debugging in packet/network captures through wireshark, tcpdump, tshark etc

Linux System Administration or DevOps experience with an emphasis on system and application Support, Deployment & automation

Deep networking experience from OSI layer 2 to layer 7+ (TCP/UDP/IP, HTTP, HTTPS, load balancers, firewalls, routers, switches)

Experience with SQL, LDAP or RDBMS

Good Understanding around Monitoring & Reporting tools Grafana, Kibana, Pentaho, Splunk, Nagios etc etc

Public/Private Clouds & Virtualization (AWS, Openstack, VMWare)

Understanding of CI/CD, Kubernetes, Ansible, Genkins and Dev-Ops concepts.

Proven skills in writing scripts (Shell, Perl, Python) to automate routine tasks or issue troubleshooting techniques and debugging skills to understanding existing one too.

Proven technical expertise in Mobility, Internet and/or mobile technologies with strong problem solving skills and demonstrated ability to articulate and present technical solutions to address business problems.

Strong interpersonal and communication skills, both written and verbal with the ability to develop and maintain strong working relationships at all levels both with the customer and internally.

Demonstrated ability to work under pressure and manage critical situations and to influence without direct authority.

Being politically astute with an understanding of commercial impact and principals.

Being operationally driven with proven experience in a results-driven environment.

Being customer focused and self-motivated and with strong teamwork skills and a flexible approach.