Senior Support Engineer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

We are looking for a highly motivated and experienced Support Engineer to join our Global Measurement Services team as part of the Global Adoption Insights & License Compliance organization (GLAC).

You will benefit from a stimulating ambience where employees acquire knowledge and skills through dedicated mentors, trainers, and e-learning courses.

As a contributing member of our energetic global team, you will have the opportunity to work in a dynamic, multicultural environment supporting SAP's vision to help the world run better.

• Ensure high quality of Global measurement services for in line with GLAC's strategy and goals

• Analyze customer's consumption of SAP licenses

• Have a positive impact on shaping day-to-day business, motivating and engaging the involved teams and fostering their development

• Ensure adherence of process quality and customer focus as part of the GLAC strategies

• Demonstrate agility to quickly respond and adapt to changing internal and external conditions

• Collaborate with your peers and the global GLAC GMS & GLAC leadership team to ensure success

What you bring

• Master's degree in a relevant field such as business, computer science, physics, or engineering.

• 8+ years of experience in SAP IT Services, License Audit Services, Customer Tool Innovation with proficiency in all components

• Good understanding of all SAP license models and translation into business concepts for technical implementation

• Experience in running or contributing to strategic projects including service execution is a must.

• Excellent communication and interpersonal skills, including the ability to interact with C-level executives.

• Ability to effectively work with stakeholders at all levels of the organization, as well as customers and user groups.

• Strong customer focus and attention to detail.

• Highly motivated and self-driven, with a proactive problem-solving approach.

• Ability to adapt to a fast-paced and dynamic environment.

• Fluent English language skills is a must

Meet your team

As a contributing member of our energetic team, you will have the opportunity to work in a dynamic, multicultural environment supporting SAP's vision to help the world run better. You will benefit from a stimulating ambience where employees acquire knowledge and skills through dedicated mentors, trainers, and e-learning courses. Some of the perks you will enjoy also include travel to office and back by Company shuttle bus, complimentary lunch, coffee, tea, and use of the Sports and Social events and clubs.

#Solutionsupport

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407679 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.