This job is with Oracle, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Very Good Communication Skills & Phone Etiquette
3+ year of experience working for Customer support, handling atleast 40+ calls per day
Good experience in identifying customer needs and helping customers towards resolution
Experience in working with US customer
Maintain a positive attitude and calmly respond to customer complaints
Proven ability to adapt and work in high stress environments, as per business need
Must be willing to work in US Shifts
Candidates must be willing to work from office all 5 days
Team player
Career Level - IC0
Oracle Cerner is related to hire a Senior Support Analyst. Handling incoming calls from customers promptly and professionally. Assisting customers with accurate information with inquiries, issues, or requests, and resolving them effectively. Documenting Interactions of customer interactions, inquiries, complaints, or comments for future reference. Adhering to predefined communication scripts or guidelines while interacting with customers. Maintaining call quality standards, including call etiquette, accuracy, and customer service excellence. Working closely with team members to share information, resolve complex issues, or escalate concerns as needed. Staying updated on product knowledge, company policies, and industry trends to provide accurate information and excellent service. Achieving individual and team performance targets, such as call handling time, customer satisfaction ratings, call handling time, post call work aux. Following company policies, procedures, and compliance regulations while performing job duties.
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
