Position Description
Designation: Senior Product Support Analyst
Experience : 5 to 7 yrs
Location: Bangalore / Hyderabad
The ideal candidate will have extensive experience in the financial services industry, preferably in the Regulatory and Compliance domain, and possess a strong blend of functional and technical skillsets, enabling them to quickly understand and effectively communicate complex technical issues while appreciating the broader business context.
Key Responsibilities:
- Lead incident investigations, identify root causes, and ensure timely resolution by coordinating with cross-functional teams, including development and testing.
- Manage client support meetings, serve as a primary point of contact for clients, and provide regular updates on incident status and resolutions.
- Maintain and strengthen client relationships by collaborating with client delivery managers and ensuring client needs are met efficiently.
- Act as a liaison between development, testing teams, and clients to ensure smooth communication and effective issue resolution.
- Provide expert functional consultancy to clients, ensuring alignment with their needs and regulatory requirements.
- Assist in the design and implementation of product solutions that meet both business and regulatory requirements.
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
