Overview
WELCOME TO SITA'S AIRCRAFT BUSINESS UNIT
SITA's Aircraft Business Unit Makes Flight Operations, Air Traffic Management And Aircraft Maintenance More Sustainable And Efficient By Enabling Collaboration Between People And Organizations In The Air Transport Industry Through
- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.
Ready to redefine air travel The journey starts here, with you at SITA.
About The Role & Team
You will be part of the team that provides technical support to and proactively manages SITA for Aircraft customers to ensure the highest performance of Cockpit communication products. These products include a set of solutions to Airlines and Air Navigation Service Providers.
You will be responsible for providing expert problem resolution, service implementation, training, and presales technical support for all Cockpit communication products to customers in the region (airlines, avionics manufacturers, resellers, and Air Navigation Service Providers).
What You'll Do
- Provide expert problem resolution and service implementation for SITA for Aircraft Cockpit communication services.
- Handle customer inquiries, coordinating with internal and external stakeholders.
- Implement SITA for Aircraft Cockpit services, ensuring timely delivery.
- Maintain customer data integrity and configuration profiles.
- Monitor product performance indicators and proactively recommend improvement measures when necessary.
- Collaborate with customers to optimize their use of SITA for Aircraft services.
- Analyze and distribute reports to airlines and internal teams.
- Work closely with Customer Program Managers on technical support.
- Channel customer feedback to Product and Business Development teams.
- Provide pre-sales technical support to Business Development and Account teams.
Qualifications
ABOUT YOUR SKILLS
- University degree in Electronics, Telecommunications, Computer Science, Engineering, Mathematics, or Aviation.
- 1-5 years of professional experience in technical support, preferably in the airline, aviation, or telecommunications industry.
- Experience in multi-country, multi-disciplinary, and multicultural organizations.
- Strong problem-solving skills and ability to coordinate with various stakeholders.
- Excellent communication and customer service skills.
NICE-TO-HAVE
- Experience with satellite or terrestrial VHF radio communications.
- Familiarity with avionics and airframe manufacturer operations
- Experience with Machine learning and AI Data preparation and model training.
What We Offer
SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. 
