Job Description
Position Title: Senior Specialist - Product Implementation
About Greytip
Greytip Software is India's no.1 cloud HR & Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide.
greytHR - India's 1st ever fully integrated cloud-based HR & Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR & Employee Self Service, Payroll & Statutory Compliance, Leave & Attendance, Employee Onboarding & Offboarding and much more.
Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai.
Position Purpose
At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on-boarding new customers. The implementation engineer at Greytip would be visiting clients across India. The implementer will be presenting and giving the training to clients. Collecting client feedback and coordinating across the team.
Preferred Functional Knowledge
- The candidate has good payroll and HRMS implementation experience.
- Strong leadership and communication skills.
- Organizational skills and time-management ability
- Good at communication. Local (Telugu, English Language)
Key Responsibility
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation, and value proposition.
- Have an understanding of the current product backlog.
- Clarify urgency and importance so team members can prioritize work.
- Identifying and removing impediments to the development process
- Serving as a point of contact
- Defining and monitoring success metrics and key performance indicators
- Ensuring that the product is completed on time.
- Positive and problem-solving mindset
- Managing project progress
- Coaching to improve team member skill sets.
- Motivating team members to accomplish their goals.
- Identify work that can be delegated.
Tools Experience If Any
- Microsoft Excel
- MS Access & SQL ( Optional )
- Customer support tools, such as Zendesk, Freshdesk etc will be a value add.
Qualification And Experience
- Strong leadership and communication skills
- Ability to effectively set the team's objectives.
- Organizational skills and time-management ability
- Ability to mentor and train new team members
- Good knowledge in the implementation (Core HR- Leave, Attendance, Employee) (Payroll)
- Indian Payroll and statutory knowledge
- Lead all project meetings.
- Track all project activities.
- Define requirements and monitor those through to implementation.
- Manage projects with a specific focus on deliverables, tasks, and due dates.
- Establish and successfully manage relationships with clients as assigned.
- Report and escalate issues to the Project Manager or supervisor as needed.
- Provide input and recommendations for improvements in internal processes to provide efficiency and effectiveness. Provide customer support until the implementation support has been completed.
Benefits
- Excellent learning and development opportunity in the functional areas of HR & Payroll and its automation.
- Great team members & energy filled work environment
- Maximum exposure in Service based industry with various customer interactions.
- Flexibility of working Remotely or Office Premises.
- Compensation as per Market Standards.
Job Requirement
- The candidate has good payroll and HRMS implementation experience.
- Strong leadership and communication skills.
- Organizational skills and time-management ability
- Good at communication. Local and English Language
