Senior Software Engineering Lead - Amazon Connect , Lambda, CloudWatch

Responsibilities :

• Builds and maintains tools for deployment, monitoring and operations as well as troubleshoots and resolves issues within AWS environments, including network, storage, and compute-related problems.
• Automate routine operational tasks, ensuring efficiency and reliability in day-to-day operations.
• Monitor system performance, network, and application logs to detect potential issues and ensure in maintaining 100% health of AWS infrastructure.
• Implement security best practices (like managing permissions and encryption) to keep data safe and control who can access resources.
• Set up alerts and dashboards to monitor system performance and generate reports to track usage and costs
• Expertise in System Manager for patch management and handling vulnerabilities.
• Engage with AWS support and other third-party vendors when necessary to resolve critical incidents.

Required Skills :

• 8+ years of overall experience which includes strong understanding of serverless architecture and event-driven programming.
• 3+ years of hands-on experience with AWS Infra and services including Amazon Connect , Lambda, CloudWatch and Kinesis.
• Hands on Experience in IOC tool : Terraform ( in terms of writing Terraform scripts and Command Line).
• Strong experience in CI/CD pipelines and integration with in GitHub and Jenkins.
• Solid knowledge of cloud security practices and AWS IAM roles/policies.
• Experience in designing/integrating REST APIs with third-party services.

Preferred Skills :

• Knowledge of programming in Python.
• Automation of deployments/ packages using Ansible.
• Familiarity of Telecom domain or contact center Operation setup including call routing, IVR systems and Agent Softphone.