Senior Software Engineer II - GetFeedback Digital Team

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What We're Looking For

GetFeedback by SurveyMonkey is a leading customer feedback and experience management platform capable of serving millions of surveys annually, over the web, on a global scale.

As a core element integrated into the websites and mobile applications of our enterprise clients, GetFeedback maintains an exceptionally high standard for its uptime and availability. Our organization is looking for a senior full-stack software engineer with a passion for solving complex technical challenges, while employing a diverse array of technologies, on a high volume application. Your contributions will play a critical role in shaping the future of GetFeedback, while ensuring a high standard for both its quality and availability.

What You'll Be Working On

Evolving and maintaining the application, using various languages, like PHP, Java, TypeScript and technologies like Kafka, AWS and Kubernetes.

• Offering strong technical leadership to help the team traverse its challenges.
• Educating and influencing management on technical decisions affecting the application.
• Collaborating closely with Customer Success and Customer Operations to resolve any outstanding issues.
• Hold responsibility for ensuring the application meets the required service level agreements.
  
  

We'd love to hear from people with

• 5+ years of experience in developing web applications at scale.
• Hands-on knowledge in at least one of our ecosystem tools (e.g. JavaScript, React, PHP, Java, Go).
• Ability to troubleshoot issues in a complex system.
• Excellent communication skills and ability to present technical information to non-technical stakeholders.
• Ability to work with both co-located and remote engineers across time zones and cross-functional partners.
• Experience working with cloud technologies, especially within the AWS ecosystem is a plus.
• Familiarity with other technologies such as Elasticsearch, Kafka, Docker, Kubernetes, GraphQL, Go, MongoDB, Webpack, Storybook, CSS-in-JS is a plus.
• Bachelor's in Computer Science or a related field or equivalent.
  
  

Why SurveyMonkey We're glad you asked

SurveyMonkey is a place where the curious come to grow. We're building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.