Senior Software Engineer - ChatIT

Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Senior Software Engineer - Chatbot Developer
Location: Manyata Tech Park, Bangalore

Business & Team: CTO - EUX

Impact &contribution: End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes.

Joining EUX means you'll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We're focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

Roles & responsibilities: We are seeking a highly motivated Senior Software Engineer with demonstrated experience developing Chatbots. The successful candidate will be responsible for designing, developing, and implementing software solutions using knowledge stored in ServiceNow and Azure to provide our people access to a chatbot within Microsoft Teams. The ideal candidate will have a strong technical background in both platforms and a passion for innovation with an ability to drive creative solutions from a team of developers.

• Collaborate with cross-functional teams to analyse, design, and develop software solutions using ServiceNow and Microsoft Teams platforms following an Agile methodology.
• Drive a team to write clean, efficient, and well-documented code that meets the project requirements.
• Participate and be held accountable for code review and ensure adherence to coding standards and best practices.
• Continuously improve the quality and performance of the software.
• Oversee the troubleshooting and debugging of issues in a timely manner.
• Keep up-to-date with emerging trends and technologies in Artificial Intelligence, ServiceNow and Microsoft Teams development.
• Ensure the software meets the project requirements, specifications, and timelines.
• Participate in testing and deployment of the software.
• Configure, customise and integrate ServiceNow and Microsoft Teams platforms to meet business needs.

Essential skills:We use a broad range of tools, languages, and frameworks. We're interested in hearing from people who possess the following:

• 8+ Years of experience of experience in relevant field.
• Experience in leading and mentoring a team of junior developers.
• Proven track record in backend development and end-to-end development of software solutions that scale to numerous concurrent requests with minimal supervision.
• Highly proficient in both C# (.NET 8) and Python.
• Extensive experience in developing Gen-AI driven chatbots using Azure solutions, including Azure Bot Services and Bot Framework or equivalence on AWS.
• Proficient in the development of voice-based chatbots and IVR solutions.
• Highly proficient in state-of-the-art RAG techniques (including Graph-RAG) and leveraging local LLMs, HuggingFace, LangChain, LLamaIndex, and multi-modal LLMs.
• Experience in SQL Server, PostgreSQL, and Cosmo DB.
• Experience in GraphAPI, M365, and ServiceNow integrations.
• Background in deep learning, PyTorch, and MLOps.
• Experience working with Agile methodology.
• Excellent time management, prioritisation, and communication skills.
• Familiarity with DevSecOps, CI/CD pipelines, and exposure to test automation.

Education Qualification:Bachelor's degree or Master's degree in Engineering in Computer Science/Information Technology.