Job Description
About Boomi And What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
Job Description
Boomi - Software Support Engineer Backend Team
Boomi is looking for an enthusiastic individual with a perfect blend of technical understanding and communication skills passionate for helping customers. As a Boomi Software Support Engineer on the Triage Team, you enjoy working with customers, troubleshooting issues, and finding creative solutions to complex technical problems.
Responsibilities
Triage Team members are the catalysts to creating a world-class software support experience for Boomi customers. Working via chat, phone, email, and Boomi's Support Portal, you will engage with our customers to troubleshoot and resolve complex issues with Boomi's IPaaS solutions while setting the priorities and driving the day-to-day activities of the Boomi Support Organization. Working in a fast-paced environment, quickly adapting to changing priorities, and working across organizations are vital skills a Software Support Engineer on the Triage Team must possess.
As a Boomi Software Support Engineer on the Backend Team, you will also work closely with other members of the Product Support Organization, Customer Engineering, Customer Success, and internal Business Operations Teams to prioritize work and drive problem resolution while effectively managing customer expectations.
A Boomi Software Support Engineer on the Backend Team knows that to make our customers wildly successful, they need to be an expert in Boomi and a wide range of IT concepts. Still, they must also be a teacher detail-oriented and attentive to customer needs.
As this is a customer-facing role, strong communication and presentation skills and customer empathy are paramount. You will need to be able to manage customer expectations, set priorities, and communicate complex technical issues across a broad audience with technical and non-technical backgrounds.
The ideal candidate will be a decisive troubleshooter, have a passion for helping customers, and comfortable working in a fast-paced environment.
Requirements:
Working hours are Monday Friday, 9:30am-6:30 pm IST.
Willingness to work a rotating shift, if needed
Strong presentation and communication skills
Detail-oriented, attentive, and empathetic to customer needs
Desire to work with customers daily
Ability to excel in a face-paced environment
Strong written and verbal communication skills with a focus on being able to summarize and articulate complex technical topics to technical and non-technical audiences
Willingness and ability to be on-call
A passion for solving customer problems using your refined communication skills to coach and train customers
Practical experience installing, administering, and troubleshooting software applications running on the Cloud. Preferred experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
Knowledge of and practical experience working with software applications running on Linux and Windows.
Strong understanding and experience with Connectors, Connectivity and Runtime.
Fundamental understanding of JVMs
Practical understanding of basic networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
Preferred Experience With Programming And Scripting Languages
Java, JavaScript, React, Groovy
Preferred Experience Administrating
Netsuite, Salesforce, Hadoop, Relational and NoSQL Databases
Preferred Experience With Orchestration And Containerization
Kubernetes, Docker
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [Confidential Information]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
