Job Description
We are seeking to recruit a Sr Site reliability Engineer to support our Infrastructure, production data and applications. This position is based out of Bangalore, supporting Global locations. This Position will involve managing various critical Thomson Reuters Editorial Applications running hosted on AWS cloud .The Team manage a diverse range of services which reside on predominantly Windows and UNIX servers. The team manages Dev, QA, pre-production and production environments. The role involves close liaison with application development, networks, security, management systems, storage and database teams.This is an Senior Site reliability engineer role with more of a specialist role and should maintain high technical troubleshooting skills as well as play an important role in problem resolution.
About The Role
- Manage environments in cloud.
- Major work would be on handling Thomson Reuters application installations and troubleshoot application issues on Windows based systems.
- Application patching, applying product specific application fixes on Assembly and Production systems.
- End to End application/product testing.
- Maintain strong links with 1st Level groups as well as Development groups.
- Maintain relationships with integrators to ensure operational requirements are met.
- Management of change required to support product enhancement and growth.
- Provision and maintenance of documentation on system configurations, databases, define methods of working and daily operational procedures. Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.
- To follow defined project, implementation and support processes.
- To follow departmental change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to Service Level Agreements is ensured.
- To follow defined incident and problem management procedures in order to log and track issues relating to past problems until satisfactory resolution.
- On-call responsibilities is required for this Role
- Perform related duties as assigned or requested.
- Perform the Incident root cause analysis.
- Liaison with application development, networks, security, management systems, storage and database teams for resolving respective issues.
- Determine and correctly resolve server related issues and incidents in a timely manner.
- Have the ability to run with projects/issues solo as well as work in a team environment.
- Minimum 6+ years experience on cloud with Windows based Operating systems. Minimum 2 years experience with various software applications Windows Administration and Troubleshooting.
- DevOps in AWS: Experience in AWS DevOps specific services (CodeBuilt, Code Deploy, CodePipeline, ECS, EKS, able to set up CI/CD pipeline on AWS
- Be a Team Player work in a collaborative team-oriented environment, share information, respect diverse ideas, interact with customer, partner with cross functional and remote teams.
- Be Curious & Innovative continuously update yourself with next generation technology, development tools, and contribute to process development practices. Evaluate new technologies and software products to determine feasibility and desirability of incorporating capabilities within the company's products.
- Be Agile with strong sense of urgency and a desire to work in a fast-paced dynamic environment to deliver solutions against strict timelines.
About You
- ITIL based release management processes.
- Experience with Web Applications, Good experience on .NET based Applications.
- Experience on scripting.
- Knowledge on any software programming language.
- Knowledge on Database
- Working knowledge of some scripting language (Shell, Perl, Python).
- Working knowledge of SQL commands
- Good analytical skills (root cause analysis and create solutions to resolve incidents).
- Good verbal and written communication skills.
- Have a strong desire to identify ways for improving processes and documentation.
What's in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
