For an international project in Europe, we are urgently looking for a Full remote Senior ServiceNow ITSM Developer with +5 years of ServiceNow experience and one of the following ServiceNow areas: ITSM, APM, CSDM, SAM.
We are looking for a contractor, who is able to work at European time. This position is long-term.
Candidates need to be fluent in English.
Tasks and responsibilities:
- Build and support technical design, perform development, unit testing and production deployment for ServiceNow implementations;
- Ensure that the solution is aligned with the agreed business process design, functional design and with ServiceNow best practices and architecture standards;
- Clarify business requirements with customers (requestors) and implement required system configuration and development changes, as per the agreed-upon technical design;
- Provide timely technical support for issues resolution including UAT (User Acceptance Testing) and Post Go-Live support, including data maintenance. Work with end users and other support teams and vendors if required;
- Ensure that the required system documentation is completed and delivered prior to Go-Live;
- Provide the necessary support required for preparation and delivery of end user training;
- Timely update assigned tasks, provide response and solution within team SLA (Service Level Agreement) and release schedule;
Profile:
- Bachelor or Master degree;
- +5 years ServiceNow practical experience;
- +5 years of experience with ITSM modules;
- 5 full cycles in ServiceNow projects for multinational companies;
- Expert knowledge of ServiceNow administration, configuration, and scripting;
- Deep hands-on expertise in ITSM and one of the following ServiceNow areas: ITSM, APM, CSDM, SAM;
- Experience with Active Directory, Microsoft Exchange/Online, SharePoint, Azure/Cloud, O365;
- Strong experience with JavaScript, HTML, CSS (Cascading Style Sheets);
- Some hands-on experience with ServiceNow Integrations, CMDB, HAM will be a big plus;
- ServiceNow Certifications is an advantage;
- Fluent in English;
