We are seeking a highly skilled and experienced individual to join our team as a Senior Service COnsultant. In this role, you will be responsible for providing Level 3 application support while also contributing to the development of our Oracle Retail XStore Application. The position entails collaborating with various teams to investigate and troubleshoot complex cases, ensuring the smooth operation of our production environment. Additionally, you will work closely with our global team to maintain and enhance the quality of support provided. The ideal candidate will have a strong background in software support and a deep understanding of the retail industry.
Essential Duties and Responsibilities:
- Participate in supporting the production environment, ensuring timely resolution of application issues
- Facilitate the logging, reporting, and resolution of application issues, ensuring minimal disruption to operations
- Design and implement applications and enhancements using Java code, adhering to best practices and coding standards
- Analyze and define client data conversion, interface, and application enhancement requirements, translating business needs into technical solutions
- Mentor and teach other consultants, sharing expertise and fostering a culture of continuous learning
- Provide knowledge transfer to necessary third-party vendors regarding Oracle Retail and OLR applications and requirements
- Attend, document, and report status during stand-up calls, escalating risks as necessary
Requirements
5+ years of experience in Oracle XStore, Java, and SQL, with hands-on implementation experience in Oracle XStore POS.
- Extensive knowledge of retail POS processes, with a proven track record of successful implementations
- Collaboration: Ability to work effectively with teammates and stakeholders, fostering a collaborative work environment
- Problem-solving: Strong analytical skills, capable of troubleshooting complex issues and implementing effective solutions
- Communication: Excellent communication skills, with the ability to clearly convey technical details to both technical and non-technical audiences
