As a Senior Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:
- Onboarding new technologies
- Observability
- Drive Issue Resolution (triage, troubleshoot, resolve)
- Lead teams as needed to drive resolution
- Incident Communications
Minimum Qualifications
- Bachelor s Degree or equivalent in computer science, computer science engineering or related technical experience. 4 + years of varied experience in software engineering or service delivery.
- Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
- Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
- Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success.
- Experience with troubleshooting techniques for root cause analysis of issues.
- Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.
- Experience in one or more of the following: Programming languages, Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud.
- Proficient verbal and written communication skills.
- Soft skills analytical thinking, curiosity, continuous learning and improvement attitude.
Preferred Qualifications
- DevOps knowledge for highly available IT infrastructure.
- Building live production APIs and services.
- Experience with automation development.
- Familiar with Agile or other rapid application development methods.
- Hands-on expertise with application design, software development and automated testing.
- Experience with relevant business domain related functions.
