Your opportunity
As a Senior Salesforce Administrator, you'll handle enterprise aspects of our Salesforce.com platform. To be successful, you'll understand business requirements, translate them to effective solutions, and socialize those solutions among your colleagues and business partners.
The Senior Salesforce Administrator role will be part of our Business Applications Team at New Relic, working side by side with Salesforce Administrators and Developers. We utilize agile principles and the scrum framework to deliver high-quality build iterations within the tools we manage.
What you'll do
- Lead the administration of our Salesforce instance and for Service Cloud
- Talk to end-users and operations leaders to understand requirements, challenge assumptions when appropriate, and translating those requirements into technical specifications.
- Handle all basic administrative functions including user management, Report and Dashboards, Flows and other routine tasks
- Build new features and functionality in our Salesforce Org with custom objects, custom fields, page layouts, lightning pages and automate business processes with Flows & Process Builder.
- Identify reports and dashboards to measure the impact of build iterations.
- Support end-users in real-time with issues relating to Salesforce and supported applications.
- Deliver projects through our release management process.
- Lead all aspects of 3rd party application use and support.
- Provide technical guidance to junior team members on Salesforce best practices.
This role requires
- Bachelor's Degree in Computer Science, Management Information Systems,Business or the equivalent related experience
- 6+ years experience of Salesforce Administrator Experience, including 6+ years in Service Cloud, Knowledge Base, Experience Cloud, Chat Bot & Omni-channel experience
- Experience on automation process with Flows, Process Builder, SOQL and Salesforce Sharing & Security model.
- Experience building with Salesforce Lightning User Interface;
- Experience managing large data volumes, considering limits & performance tuning.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously
- Analytical skills to improve quality of iterative builds;
- Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization
- Integration highly desirable
- Salesforce Advanced Administrator Certification; and Service Cloud or Salesforce Certified Solution Architect are a plus
- Experience on Agile scrum master and continues development (GIT, SFDX, Jenkins etc) are a plus
- Experience on Slack for Service Cloud, Einstein for Service are a plus
Bonus points if you have
- Experience implementing Salesforce CPQ with Docusign and Billing (e.g. Zuora) integration highly desirable
- Experience with Gainsight strongly preferred
- Experience with Anaplan preferred
- Agile scrum master or product owner training
- Bachelor's Degree in Computer Science, Management Information Systems, Business or the equivalent related experience.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities, and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.
