Senior Sales Manager

The primary focus Manager, IT Solution Sales is to sell CrimsonLogic & TFP product, Services & Solution to existing customers and to prospect for new customers in the assigned territory. You will sell products and services to an assigned geographic or national account base territory to achieve assigned objectives.

Job Responsibilities & Duties

Client Relationship Management:Serve as the primary point of contact for key Public Sector and logistics clients ensuring long term partnerships.

Develop trust-based relationships with stakeholders in Government ministries, public agencies and logistics organizations.Maintain a proactive communication channel to understand client needs, challenges and upcoming opportunities.

Account Growth & Retention:Drive account expansion by identifying cross-sell or up-sell opportunities within public and logistics sectorsDevelop strategic account plans to achieve grown targets and enhance client satisfaction.

Ensure contract renewals and minimize churn through proactive engagement and value delivery

Solution Delivery & Project Coordination:Work closely with internal (Sales, technical and operations) to ensure a smooth implementation of digital solutions.

Monitor project progress, ensuring alignment with client expectations and contractual obligations

Manage issues or escalation, ensuring timely resolution with minimal disruption to clients.

Market knowledge & Advisor:Stay updated on Government policies affecting public sector digitization and regulatory frameworks in the logistics industryProvide clients with insights on Industry trends policy updates and relevant digital transformation strategies

Reporting & Metrics:Track and report on key account performance metrics, ensuring visibility into account health and growth opportunitiesPrepare regular client reviews and present business outcomes, project milestones and future recommendations.

Working Experience Requirements

• Account Management Experience 15- 20 years in Account Management/ Sales and Minimum 5-7 years managing public sector or logistics industry accounts.
• Industry Expertise : Strong understanding of public sector operations or logistics and trade workflows (eg., Ports, customs, freight)
• Location advantage: Familiarity with the Delhi region and access to relevant public and logistics sector stakeholders.
• Government & Tender Experience: Knowledge of government contracts, tender management and procurement processes.
• Communication & Interpersonal Skills: Strong ability to engage with senior officials and C-Level executives across sectors.
• Problem Solving: Adept at handling complex client requirement and delivering customized solutions.
• Project Coordination: Experience working cross-functionally with Internal and external teams to manage solution delivery.