Senior sales head (Real Estate)

Role: SENIOR SALES HEAD (REAL ESTATE)

Role Definition

To manage and develop new business for Samarth Estates by supporting the Pre-Sales and Sales team to achieve the targets. Servicing the customers needs & problems and delivering the best possible customer experience.

Responsibility Deliverable

Manage Team performance, Culture and productivity.

Maintaining walk-in to conversion customer experience

Collaborations with influencers (CA, bankers, Channel partners) & converting referrals from existing network.

Reviewing marketing and presales activity to improve quality of lead

Conducting Site visits in terms of our agreement and closing the deals.

Tasks & Activities

Managing Sales & Presales Team

o Reviewing the performance of sales and presales team

o Resolving issues pertaining to client queries and developing sales teams & individual skillset

o Build, coach and motivate the team to perform

o Conduct daily, weekly, and monthly meetings

o Setting sales targets weekly, monthly, quarterly, annual.

o Evaluate and implement processes/systems to support sales and growth

o Create a culture of constant feedback from team to our product, design, and marketing teams that ensure we are constantly building the best possible services and experiences for our customers

Customer Experience

o Welcoming and greeting the customer.

o Delivering effective AV presentation as per SOP.

o Understanding the needs and problems if the customer.

o Giving appropriate solutions to the customers problems.

o Facilitating site visit tour as per SOP.

o Answering the FAQs

o Handing the entire process from Registration to disbursement of payments from the customer.

o Maintain excellent customer service for existing clients.

Collaborations

o Generating Influencers and Meeting them for collaboration.

o Registrations of Influencers and follow-up from New Leads.

o Closing Deal from the influencer source.

o Generating lead from existing customers. By keeping follow-up with the existing clients.

Customer relationship management

o Staying on top of the mind of customer through regular follow-ups, status update, information, value content

Reviewing marketing and presales activity

o Preparation and timely submission of the Marketing Campaigns, customer feedback and performance of presales team,

o Highlighting issues in Marketing campaign, Presales communication.

o Highlighting if target audience is not as per our Product.

o Timely reviewing of all advertisement post on property portal and other Marketing platforms.

o Highlighting about the festive offer, Pre-Launch, Launch as per marketing analysis.

Reporting

o Daily, Weekly, Monthly report submit to the management as per Matrix.

o Preparation of Customer case study after the site visit in brief as per SOP.

o Uploading the Case study on the drive along with name of the customer.

Measurement Metrics

Conversion:

o Maintaining a 10% + conversion of site visit to booking

o Conversion from influencer minimum 10 (site visit) monthly.

o Referral booking minimum 1 booking monthly.

o Booking conversion to Agreement and Payment Disbursements

Lead response Time: Reducing the sales cycle length to reduce follow-up effort

No. of deals: Closing 2 deals per month maintaining healthy profit margins

Skills& Traits

Objection Handling.

Negotiation

Closing the Deal.

Rapport Building

Customer handling

Empathy

Persuasion

Effective communication

Hold the position of sales with conviction

Strong personality