Senior Sales Engineer

Responsibilities

Technical Consulting and Sales Support

• Identifies customer s business needs, challenges, and technical requirements and maps to Equinix solutions

• Utilizes understanding of Equinix products and services to deliver pitch on Equinix solutions

• Analyzes situations and data on problems of moderate scope independently

• Provides full support - customer meetings and tours

Solution Design and Deliverables

• Provides technical solution design expertise to all assigned Sales account executives

• Exercises judgment to solve customer issues that are outside of standard procedures appropriately

• Supports moderately complex RFI/P/Q preparation as requested by Sales Representatives

• Develops all deliverables for the customer with minimal oversight from Sales Engineering Management and/or peers

Customer Service

• Communicates with customers (internal and external) in a professional, friendly and effective manner, both verbally and in writing

• Supports pre-sales efforts for all company products and services

• Provides good technical support in sales presentations, customer meetings and trade shows

• Able to problem solve a variety issues and execute solutions

Business and Market Expertise

• Demonstrates a full understanding of Equinix data center, Network, and Cloud products and services

• Possesses industry knowledge and familiarity with the competitive landscape

Collaboration / Communication

• Assists sales teams in efforts to earn new business and maintain existing customer relationships

• Collaborates with internal teams (CSM, OM, IM, Ops, etc) to ensure smooth project transition from pre-sales to post-sales

• Active participant in cultivating positive culture on the team

• Demonstrates good presentation skills

Team Leadership

• Provides feedback on various business opportunities and issues

Qualifications

• Typically requires a bachelors degree