SENIOR RESOLUTION COORDINATOR, CONTACT CENTER

• As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
• All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
• To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.

What you'll bring

• 10 Months-3 years of relevant customer service experience
• Excellent written and verbal communication skills
• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
• In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
• Adhere to quality, compliance guidelines and SLA s
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• Successful completion of mandatory training
• Should be flexible work in a 24/7 work environment with rotating weekly time off.
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
• Any graduation

Minimum Qualifications 6 months experience addressing and responding to customer requests in a contact center or retail industry environment.

6 months experience with basic computer processing/data entry software.

Preferred Qualifications

In retail, contact center operations, or a related area