About us:
MetrixLab-Toluna is a leading global research and insights provider that empowers clients to make smarter data-driven decisions. Combining our flexible platform, cutting-edge technology, expansive portfolio, and passionate experts, we simplify our clients work and enable them to deliver greater business impact.
About the role:
Project Manager (PM) is accountable for ensuring all projects are executed successfully with focus on quality and on timely delivery. PM is responsible for project's operational execution, from kick off to final delivery. PM will be the single point of contact (SPOC) for Research Managers (RM). PM takes complete ownership of end-to-end project execution.
Conduct project planning activities that accurately forecast project timelines, and quality. Implement defined processes for successful execution of the project. Effective planning on resources, communication, and risk and change management. Demonstrate effective project execution and control techniques that result in successful projects. Articulate a strong working knowledge of ethics and professional responsibility. Implement effective organizational leadership and enhance skills for managing projects and stakeholders.
Responsibilities:
- Lead and own research projects of all levels of complexities independently end to end working with all stakeholders.
- Own all the aspects of schedules and work closely with the operations team and RM.
- Identify risks that may impact the timeline or quality and effectively mitigate them by workable solutions.
- Work closely with RM to ensure project expectations are met regarding timelines and quality.
- Obtain all material/inputs necessary and advise on format required (including, questionnaire, images, video files, TBP, Report shell, schematics etc.,).
- Facilitate project meetings, record all notes and follow-up on action items.
- Conduct project kick-off meeting to plan project deliverables and timelines.
- Procure Sample specs and Sample plan from Sourcing Manager.
- Review the questionnaire and coordinate with RM on clear and concise programming notes.
- Ensure project schedules are intact and are updated in real-time.
- Address project clarifications.
- Review survey links to provide feedback to SP team and submit to RM for client approval.
- Align Field Manager (FM) by submitting Field Request Form (FRF) for all trackers and weekend coverage.
- Manage Field work for all Adhoc projects.
- Vendor management External Sample vendors, Outsourcing, Shopper Fact, Eye tracking studies.
- Quota setup, Vendor redirects and testing.
- Deploy Surveys and work with sample and field Management teams (as needed) and ensure that project milestones are met as per the schedule.
- Monitor online survey deployment; provide updates to RM on survey completes.
- Proactively identify field issues and plan for resolution.
- Analyze, interpret, and prepare field reports with meaningful insights.
- Coordinate between Operations team and RM for on-time and Quality deliverables.
- Check on delivery milestones and update the teams regarding any changes in project plan. Ensure efficient schedule management.
- Act as troubleshooter and problem solver throughout life cycle of project.
- Conduct periodic project briefings with Operations team to ensure comprehensive understanding of project objectives.
- Ensure project/client specific standard documents are up to date.
- Meet the prescribed quality metrics.
- Proactively Identify process improvements and come up with ideas and tools to improve efficiency.
- Maintain up-to-date knowledge of and compliance with internal processes and procedures.
- Should be able to manage specific client accounts independently.
- Represent the PM Team in the Regional Ops calls. Gather and share feedback accordingly.
- Responsibilities and accountabilities will evolve as per the business requirements and individual capabilities.
Qualifications:
- Strong interpersonal and communication skills both in-person and remotely.
- Adapt quickly and easily; manage multiple deadlines and multiple competing priorities in a fast-paced, rapidly changing environment.
- Problem solving ability coupled with ability to create logical solutions to resolve tricky situations.
- Adept at handling multiple projects simultaneously with challenging deadlines.
- Highly motivated and self-driven personality capable of negotiating and coordinating with multiple stakeholders.
- Attention to detail and ability to interpret complex information.
- Proficient with MS Office.
- Exceptional escalation management skills.
- Formal Project Management methodology training, with significant practical use. Certifications such as Project Management Professional (PMP)/Prince 2 are a plus.
- Experience working on online market research projects; education and depth of experience may be substituted for years of experience.
- Prior Marketing Research experience in writing/programming surveys or data processing with solid understanding of marketing research methodologies.
- Bachelors/Master's degree required; a degree in management with emphasis in Marketing Research preferred.
What do we offer
- Medical insurance/personal accident coverage/term life insurance.
- A challenging position in a dynamic, fast-paced, innovative, quickly growing global IT-driven market research company.
- A flexible work environment with a focus on owning and taking pride in your work.
- Growth opportunities in line with your career ambitions and passions.
- An open-culture work environment staffed with ambitious colleagues with can-do mentalities.
- Global onboarding and frequent internal training and sharing opportunities.
- Our employees have exclusive access to Udemy Business. With our company license, you have unlimited access to all external courses.
Our Values:
- Acting with Ownership- Demonstrating individual accountability
- Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
- Collaborating with Curiosity- Exhibiting teamwork through togetherness
- Discussing openly, committing jointly- Sharing your views openly
- Embracing empathy- Being egoless & caring
