What is special about Lighthouse
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
What's unique about this role
Manage a team of 5-6 Client Services Associates, Sr Associates and Project Managers involved in Client communication for Intake, processing, Hosting, Review Support within Nuix, Relativity platforms.
What will this person do
Manage a team of 5-10 members, handling wide range of e-discovery projects/Matters, including large and complex multi-jurisdictional matters, working closely with North America and other regions.
Intuitive understanding of text and metadata extraction processes and Implementation of culling requirements such as deduplication, date restrictions, and search filtering, Exporting processed data in specified formats.
Engage with Clients and Law Firms for questions, clarification and escalations related to their eDiscovery Matters.
Daily/Weekly Resource and work planning, publishing rosters by closely working with Leads and Seniors in the team as per availability.
Connect with the Leads, Managers in North America and other global Lighthouse offices, to get an understanding on priority projects and any actionable or upcoming changes within the processes.
Work with the APAC leadership team in aligning the team with the Global Lighthouse standards, processes, and procedures.
Conduct in 1-1's with team members and provide timely feedback on performance and understand any concerns/issues raised by team members. Involved in Annual Review and Performance Rating activities.
Assess strengths and weaknesses of individuals in the team and assist Leads for development of Individuals, including direct reports.
Identify and build periodic KPI's to build better efficiency in the team. Publish periodic reports to Senior Managers & Directors, that will help in keeping a check on the health of team based on Utilization, productivity, and Individual Contribution
Encourage Cross skilling, Cross training to ensure individuals gradually have opportunities to take up different roles within the team and contribute to processes for better Client satisfaction factors.
Drive team meetings with different teams within APAC to stay updated on product developments and Technology, infrastructural changes.
Extensively audit Billable and non-billable entries at the end of the week and month and send Billing reports.
Bring your passion and together we will shine. It would also be great if you have the following:
Bachelor's degree
Certifications on database and data handling, preferred but not a mandatory requirement.
8+ years of experience in eDiscovery Client services/Project Management or litigation/practice support department within a law firm.
Managed a team of eDiscovery Client Services/Project Managers
Confidently able to respond to Client queries, with a thorough understanding of internal processes and hands on experience of Relativity, Nuix and other eDiscovery platforms.
Drive standup meetings and encourage participation from all levels within the team.
Conduct Interviewing processes for new hiring and provide overall feedback of candidates, based on available roles and fitment within the Organization.
Assess and guide colleagues to be able to communicate effectively and develop best practices for Client interactions and communication.
Knowledge of ISMS and basics of Six Sigma is a plus, but not mandatory.
Excellent written and verbal communication skills. Ability to work with Senior Managers and Directors in structuring and restructuring the team as per business needs.
Engage across a range of backgrounds and levels of seniority with the ability to Escalate matters that might be impacting Business or Individuals.
Work flexible hours or rotational shifts to help support the demands of our eDiscovery business.
Travel domestically or Internationally for Business purposes as required.
Preferred Skills
Extensive experience utilizing eDiscovery technology & platforms such as Relativity, Nuix, Brainspace, Concordance, Ringtail, Service Now (Project management tool) is a plus.
Advanced understanding of Billable, Non-Billable Client tasks.
Handled a team of Client Services consultants and Leads in the past for eDiscovery Matters.
Relativity Certified Administrator (RCA) or any Relativity or eDiscovery Certifications is a plus.
Familiarity with computer forensic tools is a good to have, but not required. (i.e., Encase, Forensic Tool Kit, MacQuisition, Cellebrite.).
Strong understanding of proprietary software related to Data processing, Data Hosting and Time keeping.
Develop or possess strong organizational skills and an extreme attention to detail.
Proficiency with Windows and related software, such as Microsoft Excel, Power Point
Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do bestshine.
This position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India.
