Key responsibilities for this job:
Supplier Management
- Supporting order placement especially at height periods to achieve run rates
- Ensure the target is achieved for order placement across Major Programmes, x30 per project, each week (to be reviewed depending on how many projects are fluid)
- Ordering accuracy and minimal error rate
- Responsibility for ensuring that products are delivered in a timely fashion against standard lead-times
- Identifying supplier issues, understanding and interpreting to the customer
- Identifying when a supplier escalation is required due to lack of progress or multiple failures and flagging to Team Manager for support when needed
- Always proactively review forward connectivity installation dates
- Ensure the failure pot remains minimal and client is aware of actions assigned them to progress
- Support with installation amendments with clients and ensure the restriction is adhered to to ensure a manageable volume of changes
Sharepoint Management
- Ensure connectivity appointments are reviewed twice a week and Sharepoint updated demonstrating completion followed by handover on OSS
- Product/supplier reference accuracy is absolutely key for handover on OSS
- Ensure failed appointments are reappointed within 48 hours, Sharepoint is updated and the customer is aware of the revised appointment
- Ensure activity is assigned for failed appointments whereby they cannot be reappointed. The comments need to be short and detailed to ensure the customer understands the next steps
- Ensure Sharepoint format is clean throughout
- Ensure any future review dates are proactively reviewed for progress or completion against failed stores
Adhoc Management
- Day to day support required from the Field Engineers, Remote Engineers or Client daily.This could be product query, supplier reference query, socket location query.
Knowledge and experience required:
- Experience working within an administrative role.
- Ability to interpret large volumes of data and place orders with a high level of accuracy.
- Good IT skills along with an organised and methodical approach to work.
- Responsible and willing to take ownership of projects
- Self-motivated team player
- Effective communication skills and an excellent telephone manner
- A strong attention to detail and a task finisher
- Ability to work within tight timescales and SLA's
