Senior Production Support - Regulatory Applications role will Senior support team to run Enterprise applications and will Be responsible for production support & release management for all.
Ensure the builds are ring-fenced with right approvals and before production movement, conduct pre-production testing.
Roles & Responsibilities:
- The role holder will Senior production support for Regulatory & Compliance Enterprise Applications.
- Develop, manage, measure and report on key service-level metrics.
- Role will be responsible for service quality of 8 systems involving high-volume ADF data, NPA Rule
- Engine which would involve product issues, data issues and performance issues.
- Identify system bottlenecks and opportunities for process improvements. Good understanding of ITSM processes.
- Senior various application s team for Production Support comes under Enterprise Application vertical.
- Ensure the daily BAU and SOPs are executed with defined SLAs.
- Automate and Publish SLA Dashboard.
- Ensure the closure of the issues on time, preparation of detailed RCA of issues.
- Strive for continuous improvement of incident management process and integration with other IT operations management processes.
- Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded.
- Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases.
- Conduct trend analyses and action plans for improving service timeliness and reducing costs.
- Contribute to problem solutioning, change, release, knowledge and ensure BCP/DR activities are planned and conducted.
- Track resolution of all open issues, be part of the solutioning team for war room / discussions.
- Manage audit queries related to all Enterprise applications Application s Production environment.
Technical Skill Set:
- Have strong knowledge of Enterprise Applications like Automation Data Flow (ADF), Non-Performing Assets (NPA), Fulcrum.
- Have strong experience in Production support.
- Have strong experience on integration technology.
- Have deep knowledge of SQL, PL SQL Oracle, WebLogic, Linux and Server.
- Have critical analysis and troubleshooting skills.
Qualification: Bachelor of Technology (B. Tech) / Bachelor of Science (B. Sc) / Master of Science (M. Sc) /Master of Technology (M. Tech) / Bachelor of Computer Applications (BCA) / Master of Computer Applications (MCA)
Experience: 5 to 10 years of experience in production support and 3 years of relevant experience in Regulatory application.
