- Minimum 6 to 8 years of experience in application support.
- Customer focused and goal orientated with keen attention to detail.
- Excellent analytical and problem-solving skills.
- Excellent verbal/written communication skills. Good competent in English.
- Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
- Have good practice on ITIL framework to assist in day-to-day BAU Operations.
- Experience in working with cross functional teams spread across geographies.
- Good knowledge of IIS troubleshooting ability to read the event viewer logs from Windows server.
- Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
- Proven ability to work within service level agreement in order to solve customer issues.
- Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.
- Responsible to drive all technical and functional issues towards closure.
- L2 support - diagnosis, investigation, resolution, coordination with business, application owners.
- Creation of ticket and tracking through lifecycle
- Co-ordinate with L3 support for application bug/ enhancement requirement.
- Willing to work in 24x5 support environment.
- Very good knowledge in SDLC and STLC process.
- Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP s.
Technical Knowledge:
- Understanding of single sign on.
- Good knowledge of DB, SQL understanding of UML.
- Any experience in handling functional needs / conducting functional sessions is added advantage.
- Experience in debugging the apps with API / REST services.
- Experience in cloud concepts handling of application hosted on cloud .
- Understand of terraform, Observability, Error handling in Cloud setups.
- Writing automated scripts / queries for validating applications would be appreciated.
- Any Azure / DevOPS certification.
BE/MCA or any other equivalent degree
