At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about
As a Product Owner within CXone Workforce Management (WFM), you will help define requirements for the next generation workforce management solution within the suite. CXone WFM Product Owners work with Product Managers and R&D to define product requirements which will innovate and lead the market. You will serve as the Product Manager's representative in all scrum-related activities for sprint and release planning to help drive execution according to the roadmap. Where needed, you will represent the Product team in critical stakeholder communication with R&D leadership, technical account managers, support, and other critical activities in support of the Product Management needs. You will report directly to the Director of Product Management and are expected to interact with experts in the WFM domain
How will you make an impact
Define functional requirements for new WFM product features
Support the detailed definition of the product roadmap aligned to the Product Manager's vision
Create and own the prioritized backlog
Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans
Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas
Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility
Assist customer support, training, and implementation teams with product issues
Enable technical documentation creation including feature documentation, micro-learning videos, and release guide preparation
Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making
Have you got what it takes
- 4+ years of experience in the IT industry
Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work
Strong communication skills and ability to interact with globally situated stakeholders
Advanced mathematical reasoning skills
Fast learner with ability to quickly grasp new technical concepts
Excellent English, both verbal and written
Robust interpersonal skills with ability to lead by influence
Ability to work across boundaries in a matrix organization
Strong analytical and problem-solving skills
Ability to manage expectations with customers and internal stakeholders
Proven experience on partnering with engineers for delivery of enterprise-class software
Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition
Experience with supporting enterprise-class customers
Familiarity with cloud-based applications and AWS infrastructure
Track record of effectively using influence, negotiation, and relationship-building to drive plan execution
Ability to work later hours when necessary
You will have an advantage if you also have:
Experience with contact centers or workforce management practices
Understanding of time series forecasting methods and models
Familiarity with forecasting techniques or scheduling employees
Previous experience as a Business Analyst/Product owner for enterprise-class software
Strong mathematical background
Experience with agent experience for WFM, specifically around time-off topics
Familiarity with Pragmatic Marketing framework
Knowledge of JIRA and Confluence
Inquisitive mindset/ ability to innovate
What's in it for you
Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 5203
Reporting into: Manager, Product Owner
Role Type: Individual Contributor
About NICE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
