With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and increase revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support to succeed.
About The Role
The Restaurant Product Team is dedicated to empowering restaurants to provide great dining experiences. We do this by building industry-leading hospitality solutions that help restaurants, around the globe, run and grow their business. As part of the Product Management team, you'll help restaurants achieve this goal by providing the solutions they need to manage their restaurants and customer data.
We are seeking a Senior Product Manager to scale our Restaurant Platform and enhance customer-facing APIs that serve our Enterprise customers, large restaurant chains and hotels, and partners who use a complex set of solutions to meet their own customer's evolving technological expectations. Someone who has demonstrated experience with big-data via ML and/or AI to drive impact to customer outcomes and business goals. An ideal candidate for this role has experience managing relationships with business development teams and business partners and help both partners and OpenTable better serve restaurants and diners.
Responsibilities
- Product Strategy and Vision: Develop a comprehensive product strategy and roadmap for OpenTable's customer facing APIs, with a focus on data-security, aligning with the company's overall vision and goals.
- Market Research: Continuously monitor and analyze market trends, competition, and user feedback to identify valuable opportunities for product enhancements and innovation.
- Requirements Gathering and Prioritization: Collaborate with partners, customers, sales teams, and engineers, to gather requirements, understand customer needs, and prioritize feature requests.
- Product Development and Execution: Lead cross-functional teams to define product features, write detailed product requirements, and oversee the successful execution of enhancement and functionality of our API data.
- API Management: Define strategies and standards for API design, documentation, security, and access control. Ensure compliance with industry best practices and maintain high-quality standards.
- Partnership and Integration: Collaborate with our partnership team leaders to identify strategic partnerships and integration opportunities with third-party vendors, APIs, and platforms to deepen the capabilities and expand the reach of our customer-facing APIs.
- Go-to-Market Strategy: Collaborate with marketing and sales teams to develop effective go-to-market strategies, including product positioning, pricing, and launch plans to drive adoption and revenue growth.
- Performance Tracking and Improvements: Define key metrics, establish performance tracking mechanisms, and conduct data analysis to measure the success and velocity of product development efforts. Iterate on the product based on user feedback and data insights.
About You
You're high-energy and enthusiastic about working with teams and delivering excellent products. You're experienced in launching successful products and iterating on them. You love solving complex, detail oriented problems in a way that is easy for customers to understand. You are motivated and focused on results, working across multiple teams to align on goals and drive impact. You bring experience in product discovery, and a data and customer-centric approach that will push our product direction forward. You're comfortable taking charge and leading teams to success on high visibility initiatives. You're eager to learn from failures - not just from successes.
You're fun, and motivated to work on a fast-paced team and share a passion for building great products that customers love.
Please Apply If
- 5+ years in a product management role and work experience
- Exceptional collaboration skills; ability to gain the respect of your product, design, engineering, and product marketing counterparts
- Experience negotiating with executive, cross company stakeholder, and external business partners
- Delivered clear and concise communications across all levels, internally and externally
- Data-centricity; a deep curiosity of metrics, the ability to identify the right metrics and track and report back on impact
- Creativity; you will have lots of fresh ideas and be hungry to test them and see the results
- Collaborative mindset to ideate and determine solutions that meet the needs of both OpenTable and its existing or potential partners
- Experience shipping and managing full stack products and solutions
- Experience with agile processes and lean methodology
- Understanding of user experience design principles
Ideal Candidates Have
- A track record of successfully launching products that solve customer problems across multiple partners or brands
- Developed and launched API content that allows customers to enhance their utilization of features and data by building their own solutions
- Managed an API or customer-facing data platform to connect internal data to multiple external sources.
- Demonstrated experience leveraging ML and/or AI to increase the business and customer impact of their work.
- Worked on a successful hyperlocal or global marketplace
- Worked closely with sales teams, partnering with customers and translating feedback
- Recorded product videos or demoed their work to large audiences
- Any restaurant or hospitality experience is a plus
Benefits
- Work from (almost) anywhere; wherever you do your best work.
- Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
- Generous paid vacation + time off for your birthday
- Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work!).
- Paid volunteer time.
- Generous Paid Parental leave.
- Focus on your career growth
- Enriched learning and development opportunities
- Leadership development
- Access to thousands of on-demand e-learnings
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
