Overview
At Intuit, our mission is to power prosperity around the world. As the Virtual Expert Platform team, we design the end-to-end AI-driven expert platform that connects customers to live services and digital expertise with speed and accuracy. As a Principal Product Designer, you will lead end-to-end design for a core set of customer and expert collaboration capabilities. This role requires a dynamic individual who is comfortable working in a highly collaborative environment, with a solid ability to go deep into end-user problems and then apply design thinking and design craft to solve them.
What you'll bring
What you'll bring
- Bachelor's degree in Product Design, Human-Computer Interaction Design, another relevant field, or equivalent work experience. Graduate degree is a plus.
- 5+ years of experience in interaction design, product design, service design, or related field
- 1+ years of experience leading junior design team members
- Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles
- Expert knowledge and experience with driving and applying human-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, data analytics, data science, and user research. Seasoned in Agile development processes.
- Understand business and user experience performance metrics, and how it impacts the design direction and learning plan.
- Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to raise the bar continually as an effective leader of positive change
- Proven track record in leading with a clear vision for complex end-to-end user experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use
- Experience designing for and working with design systems and reusable component libraries
- Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner
- Effective communicator, presenter, and negotiator
- Mastery of design tools such as Figma, and skilled in creating lo-fi prototypes to share with users in a fast, iterative manner
- A well-presented online portfolio demonstrating strong interaction design craft and collaborative process.
How you will lead
How you will lead
- Strategy: Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web & mobile platforms.
- Be Bold: Create compelling visions and translate concepts into designs that illustrate simplicity, despite complexity of the system.
- Learn fast: Participate in user research with clear goals, a testable hypothesis, and learning plan. Rapidly explore ideas and complex interactions through prototypes and test your hypothesis with users using a variety of methodologies.
- Data acumen: Balance quantitative and qualitative learnings to inform design direction and influence product roadmap
- Facilitation: Lead cross-functional workshops that help to align the team on design vision and roadmap.
- Storytelling: Effectively communicate design approach and demonstrate strong storytelling techniques to inspire the team.
- Managing and mentoring: Coaching and mentoring junior designers on the team in craft and development of key hard and soft skills. Contribute constructively to design reviews
