Senior Process Manager

Senior Process Manager -Paid Media Consultant

Mumbai/Pune | Full-time (FT) | Technology Services

Shift Timings:EMEA |Management Level: SPM | Travel Requirements: NA

The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems.The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

Senior Process Manger Roles and responsibilities:

• Able to quickly learn & adapt to new changes and process
• Excellent communication & stakeholder Management
• Good at training & documentation
• Collaborate with MarTech and Ops teams to implement functionalities and ensure operational readiness
• Exhibit strong communication skills to effectively manage stakeholder requirements and clearly articulate needs
• Act as a bridge between business and technical teams when necessary, ensuring seamless translation of business requirements into technical specifications and vice versa
• Proactively engage in project management activities including progress reporting, risk assessment, and mitigation strategies
• Ensure that all projects are delivered on-time, within scope and within budget
• Define project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Create and maintain comprehensive project documentation
• Remain updated with developments in paid media platforms, applying insights effectively in daily operations
• Work with senior stakeholders and build alliances and partnerships with existing and new clients
• Prepare & present client facing weekly/ monthly/ quarterly business summary report
• Should be flexible in working hours

Technical and Functional Skills:

• 8 to 10 years of Experience in Paid media campaigns e2e Management
• Hands on experience in any media platforms like Google, FB, Twitter, Bing, TTD, Linkedin etc.
• Proficient in at least either Display OR SEM / Social Channels preferred to have both
• Understanding of Ad-Tech across any channels / platforms
• Able to understand all data & privacy laws and impact on media platforms
• Able to define and optimize deliverables and technical implementation with Ops teams
• Understand tagging, tracking and measurement for media campaigns
• Experience in any tag management system and mobile measurement platforms is a plus.

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech.

Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Technology

eClerx's Technology Group collaboratively delivers Analytics, RPA, AI, and Machine Learning digital technologies that enable our consultants to help businesses thrive in a connected world. Our consultants and specialists partner with our global clients and colleagues to build and implement digital solutions through a broad spectrum of activities.

To know more about us, visit