Senior Process Lead

Responsibilities

Must Have
. Graduate in any stream
. Strong written and verbal communication skills
. Experience in HR Operations
. Results and deadline driven
. Proven expertise in customer relationship management strong consultative skills
. Experience in HRMS/ERP like (SAP, SuccessFactors, workday etc.)
. Experience in Team handling
. Good experience in coordinating with customer and vendor for inputs and validation
. Computer proficiency (MS Office - Word, Excel and Outlook)

Good to have
. Excellent customer management negotiation skills


. Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, new hires etc.
. Monitoring team's performance against the agreed SLAs
. Escalation Management
. Identify trends and high volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times
. Train and develop team members
. Provide constructive feedback to team members to improve their performance
. Create developmental plans for each team member
. Create the back-up plan for handling of unforeseen or seasonal volume fluctuations
. Ensures process compliances, Knowledge Management compliances to meet the client & internal commitments
. Supports to manager in day-to-day HR operations, contribute to process improvement initiatives

Preferred Skills:

HRO- Payroll,US-payoll,LnD,Data Management,Benefits,C&B