Senior Process Executive

Responsibilities

Customer Service JD.

Job Description: Process Executive /Sr process executive /Process specialist ( as per experience ) :Location: Pune :Employment Type: Full-Time.

Key Responsibilities:

- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must to adhere and non-negotiables:

- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24.7 , flexible shifts
- 100% WFO , no hybrid
Preferred Qualifications: Any Graduate

- Additional certifications in customer service/upskilling

Preferred Skills:

Customer Service- Regular CS