The Benefit professional is responsible for supporting the administration of employee benefits programs for the clients. This includes processing enrollment and claims, maintaining employee records, and providing support to the clients. Process Benefits transactions which may include: o Process employee benefit enrollments, changes, and terminations. o Process employee benefit claims, including medical, dental, vision, and disability claims. o Maintain all employee benefit records, including eligibility information, enrollment elections, and claims history. o Provide support to clients employees and managers on benefit-related questions and issues.
- Administer the state health benefits and flexible benefits Annual/Open enrollment.
- Administered the US FMLA program in compliance with federal and state requirements.
- Process & perform quality check on Benefits transactions which may include:
- Provide assistance on resolving level 2 & 3 level questions benefit plan issues.
- Escalate non-transactional, production, issues promptly and according to established protocols
- Participate and contribute towards process transformation & automations
- Respond to escalated issues from HR professionals, and HR managers
- Supports TL in training, daily reviews and escalations resolutions
