Review of transactions, prior alerts or investigations, and accounts held by the subject.
Responsible for hands-on resolution of client fraud issues and daily client needs
Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
Exhibit judgement on sensitive matters and execute required deliverables
Coordinate interdepartmental fraud response and subsequent actions between Deposit Operations, RMs and RAs and Treasury
Provide daily administrative functions for fraud triage and investigations to include; obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients
Create and submit SAQ s as needed
Ensure timely and accurate reporting, and proper disposition to fraud events
Responsible for building strong working relationships with clients and team members/internal partners
Execute special projects as needed
Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
Act as a subject matter expert providing guidance to clients on fraud events and their required actions
Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach
What You Will Need :
Work Experience: 3 years in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention
Strong understanding of payments (ACH, wire, check, Real-time) as well as related fraud typologies
Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
Familiar with common and current scam typologies
Working knowledge of related fraud typologies and suspicious signals
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done
Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company
Solid analytical, interpretive and problem solving skills
Realtime understanding of the fraud threat landscape as it relates to consumer, business and commercial banking products
Experience with modern fraud monitoring/detection systems (Actimize, Verafin, Nuance, and similar systems) as well as research systems (LexisNexis, IDology, Threatmetrix and similar type systems)
Sympathetic and patient with customers that are victims of fraud and/or scams
Excellent relationship management skills - experience of managing relationships across a variety of internal cross functional departments
Demonstrated ability to coordinate time sensitive activities to help protect the bank and our clients
Effective analytical, problem solving, and decision-making skills
Efficient organizational skills to include effective time management in all key responsibilities of the job
Effective project and change management skills, ability to work at a consistently changing pace
Proficient knowledge of PC/Internet including Word, PowerPoint and Excel
