About Water.org
1 in 4 people around the world lack access to safe water and 2 in 5 people don't have access to a safe toilet. We are working every day to change this. We are Water.org. We're here to bring water and sanitation to the world. We want to make it safe, accessible, and cost-effective because we believe that water is the way to empower a bright future that we can all share in, worldwide. We are an international nonprofit organization based in Kansas City, Missouri that has positively transformed millions of lives around the world through access to safe water and sanitation. Founded by Gary White and Matt Damon, we pioneer market-driven financial solutions to the global water crisis. For more than 30 years, we've been providing women hope, children health and families a bright future.
Job Overview
The Senior Partnership Account Manager drives the growth and performance of complex and/or strategic partnership accounts, ensuring consistent delivery against account priorities. This individual serves as technical consultant, business advisor and/or implementer of the partner-facing business plans and related programs. The Senior Partnership Account Manager is a catalyst for the partner's vision and brings an exceptional customer success mindset to delivering appropriate solutions to assigned partner accounts that leverage Water.org's unique value.
Department Accountabilities
- Impact Strategy Leadership and Execution
- Portfolio + Account Management
- Business Development
- Business Metrics and Data Insights
- Pre-Award and Post Award Administration
- Project Management
- Risk Identification
- Advisory and Consulting Services
Job-Specific Accountabilities
Account Management
Serves as the primary contact and advisor for assigned partnership accounts, ensuring a high level of customer satisfaction and retention. Ensures integrity of data used to drive decisions and verify outcomes of programs. Owns execution of partner-facing service delivery and related projects, and nurtures relationships to maximize successful performance.
Business Development
Maintains and grows relationships with partners key decision makers within the assigned portfolio and/or geography to support the business line's growth strategy and pipeline of potential partners interested in Water.org's products and services. As applicable, lead the design of partnership and interventions within the assigned portfolio and contribute to new proposals and concept notes for new philanthropic funding.
Business Metrics + Reporting
Provides timely and accurate reporting and analysis of account performance and related business metrics, including execution progress and forecast for impact plans and funding utilization to relevant business partners.
Information + Business Advice
Serves as subject matter expert on strategic account management principles and tactics and/or partnership/program design. May participate in cross-functional workgroups, teams, committees, and interact with individuals or groups representing diverse backgrounds, interests, and points of view.
Complexity + Problem Solving Skills
- Ability to manage multiple complex internal and external relationships, requiring interpretation and adaptation of existing
standards and processes related to account management and/or business development.
- Deep foundational knowledge of related industry and/or market segments within the assigned portfolio of accounts in one or
more of the following partnership areas: public or private enterprises focusing on water and/or sanitation projects/finance
and financial institutions.
- Deep and broad knowledge of account management with proven experience elevating account performance and
appropriately mitigating and/or escalating risks within the assigned accounts.
Key Competencies
- Customer Focus - Builds strong customer relationships and delivers customer-centric solutions
- Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on
continuous improvement.
- Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the
unique needs of different audiences.
- Values Differences - Recognizes the value that different perspectives and cultures bring to an organization
- Nimble Learning - Learns through experimentation when tackling new problems, using both successes and failures as
learning fodder.
- Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications
- Resourcefulness - Securing and deploying resources effectively and efficiently
Management Responsibility
- Individual contributor with no subordinates
Travel Requirement
- Up to 25% of domestic and international travel
Requirements
Required Qualifications & Experience
- Bachelor's degree and/or equivalent relevant work experience
- Seven or more years of progressive, front-line experience developing and leading strategic/key accounts in one or more of
the following areas: retail, wholesale, and micro finance, micro, small and medium enterprises, and/or water & sanitation
infrastructure finance/projects.
- Proven track record of expanding accounts and business contracts
- Proficient (written and verbal) in English
Benefits
Being authorized to work in the country posted is a precondition of employment.
Type and Estimated Length of Employment:
Indefinite Employment
Salary/Benefits
This position offers country-specific benefits and market-based, competitive salary; as well as periodic review for merit and incentive pay based on organizational and personal achievement.
Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law. We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We strive to build and maintain a diverse team that will advance our mission and work and encourage candidates from all backgrounds to apply. 
