Senior Operations Support Engineer

Early Applicant

Exp: 0-2 Years

Job Description

Resolving problems, determining root cause and business impact, proposing long term prevention, and reporting on those activities.
Acting as the owner and main point of contact for requests/issues coming from production systems and driving them to resolution.
Triage and diagnosis of production issues to either resolution or escalation to development squad.
Proactively recommending improvements to our systems and processes to prevent business losses and improve efficiency.
Maintaining and updating technical documents and procedures
Work with Cross-Functional Teams and interface with business group/ vendor for collaboration and Solution.
Creating feedback loops with engineers, product managers, and stakeholders
Support our customers and end users - answer their questions, work alongside them to
investigate and resolve issues and assist them with completing their work.
Good understanding of networking
Hands on monitoring and ticketing tool
Basic knowledge of cloud technology (AWS preferred)
basic knowledge of database

In Return You Will Bring

Comfortable working with non-technical partners and customers - great communication and customer service skills
Organizational skills specifically, understand prioritization and ensure that time is spent delivering the most valuable items.
Willingness to resolve repetitive problems while pursuing systematic handling and prevention
Educated at a bachelor s degree level in Business or Computer Science (or equivalent) or relevant work experience
Familiarity with cloud-based services, platforms, and APIs, along with adept utilization of any API tools.
Basic knowledge of coding for debugging purpose
Knowledge of ITSM/ITIL and experience in ticketing tools like Jira, Service now etc.