- Manage team handling Customer Onboarding and Transaction related activities which includes (75%)
- Coordinate with Regional Sales team to support Onboarding of Customers (Corporate Buyer, Banks, NBFC Factors and MSME Vendor)
- Ensure timely onboarding of Customers in line with RBI Guidelines, as per the internal policy and after necessary validations, due diligence checks etc
- Monitor team to ensure TAT and quality of pendencies, managing of customer service requests, transaction related requests etc
- Oversee end to end process for NACH registration and ensure proactive action by team members
- Manage and oversee end to end of NACH Settlement Process for the platform transactions in a time bound manner and ensure it is error free.
- Ensuring timely response and closure of Audit Points.
- Guiding and ensuring constant training of team members to ensure members are able to handle the increasing volumes
- Guide and work with the team to build process required/put in enablers required to deliver with quicker TAT
2.Work on Business Transformation/Digitization projects (25%)
- Scope, identify, evaluate and suggest digital enablers to improve internal and external customer experience on platform
- Own, manage and implement new initiatives/projects/solutions launched for Automation/Digitization of internal and external processes related to Onboarding, Transactions and Settlement on the platform
- Lead and collaborate with Product/IT teams to design, implement and drive adoption both internally and
- Ensure regular customer feedback is taken, measure success of projects implemented and identify how to increase adoption.
Experience Required
- Experience of working in Operations team of NBFCs/Fintech/Payment platform/supply chain platform/Banks
- Team Management of atleast 4-5 years
- Knowledge and experience in payment industry would be given weightage
- Working knowledge of KYC and Lending would be given weightage
- Experience of working on any new product/process launches internally/externally
- Knowledge of Supply Chain business or Lending or Fintech will be a plus
Skills Required
- Effective Communication Skills
- Confidence to work independently and collaborate with all stakeholders
- Willing to work with a cross functional team and be solution driven
- Knowledge of MS Office (Excel and PPT) is a must
- Aptitude to identify new enablers in market in fintech that can be adopted by the platfor
