Job Description
Job Description for Sr. Operations Manager Back End Operations for E-Commence Clients / Supply Chain Management / Corporate Houses - Various Clients:
Duties/Responsibilities:
- Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
- To proactively maintain regular engagement with key client contacts in line with client expectations.
- Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
- Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized
- To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams.
- Successfully delivering and managing peak period for processing data of various line of business
- Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
- The continuous identification implementation of operational best practice through interaction with the wider team
- Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
- Selecting, effectively managing and coaching Leaders and team members Talen Development.
- Execute a well-defined Communication and Engagement model in place to ensure all their teams understand the performance of our business and that they understand the needs of their teams. EOS
- Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key work stream.
- Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong management experience is essential to be a success in this role.
- Ability to demonstrate achievement of results e.g., business improvements, cost savings, revenue generation.
Requirements
Required Skills/Abilities:
- Excellent leadership, people management, communication and influencing skills at a senior level
- Experience of working in an Outsourcing or Business Process Consulting operation
- Experienced in managing large multi-site /Multi skilled lines of business
- Ability to build and maintain strong client relationships
- Ability to demonstrate been able to translate business strategy into day-to-day delivery
- Strong commercial understanding and previous accountability for profit targets
- Setting and reviewing Quality performance standards
- Handholding and on-boarding new clients after the sales cycle is completed by the same team, to work with new clients and develop process functionality guidelines.
We are looking for an experienced Manager, reporting directly to our Leadership Team. The role will encompass executing critical requirements pertaining to data analysis, deliverables at various levels and developing client relationships. If you are up for the challenge, keep reading!
Benefits
WHAT YOU GET TO DO
Identify and implement standard process and procedures for work initiation, project definition, management reporting and project closure
Improvise processes based on specific project needs
Document and develop process flows and process improvements areas.
Manage process issues and escalate when necessary.
Resolve cross-functional issues at various lines of business reporting to you
Manage project scope, change control where necessary.
Monitor Process progress and performance, exceed the expectations set.
Support and provide guidance to team to achieve personal, team and professional goals.
Data management, client servicing, order fulfillment, and data delivery
Position Overview.
Need to work on multiple projects / clients and periodically set, achieve & stretch goals.
Work with Management to develop project plans, address opportunities identified through process reviews.
Build strong relationship with clients & create an amazing experience for them
Quick learner, analytical and high attention to detail
Develop a follow up schedule so periodical communication is possible to obtain the accurate information
Ability to summarize all information on demand to make sure we cover all loopholes and pay attention to details.
Desired Candidate Profile:
A Post Graduate degree
Aligned ACS & Inspiroz Mission, Vision & Values
Ability to communicate in English fluently.
Attention to details is a must
Good team management experience with at least 60+FTE
Knowledge of Microsoft Office, especially Excel. (Technology) CRM Tools + SAP + .VBA / SQL understanding.
The will to work in night shift
Minimum Qualification:
(PG - Any Postgraduate MBA in Operations Management advantage for this position)
Work Experience:
Directly managed operations for at least 8-10 years.
Managed a downstream team of at least 65+ people in operations with multiple line of business.
Overall work experience of 14 - 16 years.
Strong Analytical ability. Ability to read and identify EDI and codes to understand reports created.
Ability to understand Pivots, Advance Excel and database understanding to create throughput reports
Highlights of the Job
Aggressive salary based on your experience and skills- we believe the top talent deserves the top rupee!
PLUS, Bonus Potential if you go above and beyond, you should be rewarded!
Lots of employee engagement activities both offsite and onsite
Job Location: Millennium Business Park, Mahape, Ghansoli, Navi Mumbai
Job Type: Full-time
Pay: Up to 1,600,
- 00 per year
Benefits: - Health insurance
Provident Fund
Schedule: Monday to Friday
* US shift
Education:
Experience:
- International client: 10 years (Required)
Language:
Work Location: In person
