Act as the primary point of contact for escalated customer issues, I-Rated Customer issues and complaints.
Investigate and analyze escalated cases to understand root causes and develop effective solutions.
Collaborate with internal teams, including Technical Support, Sales, and Operations, to resolve customer issues promptly.
Communicate with customers in a professional and empathetic manner to de-escalate situations and provide satisfactory resolutions.
Maintain detailed records of escalated cases, including customer interactions, actions taken, and resolutions achieved.
Provide feedback to management on recurring issues and suggest process improvements to prevent future escalations.
Monitor customer satisfaction metrics and take proactive measures to address any negative feedback or trends.
Stay updated on product features, updates, and industry trends to better assist customers and address their concerns
Job Types: Full-time, Permanent, Fresher
Pay: 23,
- 00 - 27,000.00 per month
Benefits: - Provident Fund
Schedule:
Supplemental pay types:
Performance bonus
Ability to commute/relocate:- Mahadevapura, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:- Operations: 2 years (Preferred)
total work: 2 years (Preferred)
Language:
Work Location: In person
