Must-Have Skills:
- 3+ years of relevant experience in Operations preferably document-based operations or payment gateway operations.
- Proficient communication skills, both written and verbal, for client interaction, presentations, and customer issue resolutions.
- Excellent Excel Skills. Ability to work with substantial amounts of data, demonstrating strong analytical skills.
- Strong leadership and management skills to motivate and lead teams effectively.
Roles & Responsibilities:
- Overseeing the Operations team for both NGO Operations and Payment Operations.
- Responsible for NGO onboarding, NGO/Donor Support, and facilitating Payment Gateway interactions with our Payment partners.
- Key Accounts Management with top-25 clients to increase volumes from existing customers.
- Identifying bottlenecks in current processes, and providing actionable solutions for improvement.
- Managing and recruiting teams as necessary for replacement or growth, overseeing all Operations activities.
- Directly handling client communications and managing escalations.
