Ongoing support of clients Azure and on-premises environments with a focus on infrastructure and networking with occasional support of Azure PaaS solutions
Resolution of alerts from the NOC monitoring system for issues with Azure VMs and Windows servers
Assist with managing the monitoring system, including deploying monitoring for new customers, creating new monitoring rules based on business requirements, etc.
Work with members of other teams to coordinate resolution of issues that are in their technical area
Work directly with clients on their Azure and Windows Server projects and questions, including advising them on best practices
Be the technical lead for multiple clients, having a deep understanding of their infrastructure and overall architecture
Work within the ticketing system to monitor, track, and resolve client issues
Qualifications
2+ years of experience with Azure in a hands-on engineering role focused on IaaS and networking
3+ years of Windows Server and Active Directory engineering/administration experience
Basic networking experience (for example: administering or troubleshooting site to site VPNs, basic routing, firewall rules, etc.)
Ability to support multiple clients and prioritize multiple issues simultaneously
Ability to adapt to changes in Microsoft Azure technologies quickly
Demonstrate a good set of troubleshooting skills to resolve complex issues
