Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Your day at NTT DATA
Conduct regular assessments of deployed security solutions to identify vulnerabilities. Recommend and implement enhancements based on findings.
Working knowledge of endpoint protection methods and cybersecurity technologies, including adaptive technologies, antivirus, firewalls, and intrusion detection systems.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
What You'll Be Doing
- Strong knowledge and Minimum 5 years Hands on Experience in 3 or more areas of security like (Antivirus (EPP) / EDR (Endpoint Detection & Response) and Anti-APT (Anti-Advanced Persistent Threat): Trellix / HIPS: Trend Micro).
- Install, Configure & Maintain the software and hardware of EPP/EDR/HIPS/Anti-APT
- Response to ticket in accordance with SLA guidelines.
- Record, track & document the request problem solving process including actions taken through
- Understanding of Trend Micro/Trellix.
- Analyze & fix the risk and scan logs.
- Assist new hire training for basic IT needs.
- Interact with OEM for any incident.
Academic Qualifications and Certifications:
All B.E, B.Tech eligible except Mechanical and Civil.
No 3 years degree program is eligible.
No MBA with 3 years UG is eligible
- CCNA certification in must, CCNP in Security or PCNSE certification is good to have.
Required Experience:
- Moderate level of relevant managed services experience handling Security Infrastructure.
- Moderate level of knowledge in ticketing tools preferably Service Now.
- Moderate level of working knowledge of ITIL processes.
- Moderate level of experience working with vendors and/or 3rd parties.
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
