Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation
Analyze and fix the environmental issues proactively by addressing the client queries by providing the required details on time
Prioritizing Defects with development and getting them scheduled appropriately
Proven financial services experience, Regulator Reporting but definitely in Capital Markets.
Manage and resolve critical incidents, ensuring minimal downtime and high customer satisfaction.
Continuously improve support processes, tools, and practices to enhance efficiency and effectiveness.
Collaborate with development, QA, and product teams to address escalated issues and contribute to application enhancements.
Experience in working both independently and in a team-oriented, collaborative environment is essential.
Strong oral and written communication and interpersonal skills are required as this role demands interacting with multiple locations and stakeholders
Strong interpersonal and client-facing skills.
Pro-active, highly motivated, and a strong team player
Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Rotational Shift across all global time zones(APAC, EMEA AMER).
