About Evolute Group -
Evolute Group, a leading Indian technology conglomerate, spans Fintech, payments, Identity management, Cleantech, Energy storage , electronic manufacturing , Software Solutions, and Industrial Electronics. With a mission to Techpowering the world , our indigenous solutions empower individuals in the remotest corners of the globe. Our journey, from the humble lanes of Old Bombay to becoming one of the fastest-growing Indian companies in the last five decades, reflects a remarkable evolution. As a proud Make in India company, we embody the Indian entrepreneurial dream of emerging as a technology giant.Our daily drive stems from empowering people through technology, especially those lacking access to necessities. We strive to provide equal opportunities for individuals to shape their destinies, with technology as a key enabler. This unwavering spirit propels us to take bold steps in forward integration and explore innovative business models.
Key Responsibilities Include
- Employee and Customer Experience:
- Design and lead initiatives to enhance employee and customer experience using design thinking methodologies.
- Develop and implement customer experience strategies to improve satisfaction and loyalty.
- Conduct regular employee and customer feedback surveys, analyze results, and create action plans based on feedback.
- Implement improvements and monitor the impact on employee and customer satisfaction.
- Digital Transformation:
- Lead digital transformation initiatives to improve digital interactions with employees and customers.
- Develop and execute digital experience strategies aligned with company goals.
- Collaborate with various departments to integrate digital tools and platforms that enhance the overall experience.
- Monitor and report on the progress and impact of digital transformation projects.
- Innovation Programme:
- Design and implement an innovation programme to foster a culture of creativity and continuous improvement.
- Create an innovation charter outlining the goals, processes, and expected outcomes.
- Organize innovation workshops, hackathons, and idea generation sessions.
- Track and report on the progress of innovation initiatives.
- Change Management:
- Lead change management initiatives to ensure smooth adoption of new processes and technologies.
- Develop and execute change management strategies aligned with company goals.
- Collaborate with various departments to integrate new tools and processes.
- Monitor and report on the progress and impact of change management projects.
Functional Responsibilities
- Collaborate with cross-functional teams to ensure alignment of projects with business objectives.
- Provide expertise and guidance on best practices in employee and customer experience, digital transformation, and innovation.
- Develop training programs to build internal capabilities in these areas.
- Maintain up-to-date knowledge of industry trends and innovations.
- Prepare regular reports and presentations for senior management.
- Ensure compliance with relevant regulations and standards.
Qualifications
- Education: Bachelor s degree in Business Administration, Human Resources, Information Technology, or a related field. A Master s degree is preferred.
- Experience:
- Minimum of 6-8 years of experience in a related role, total 10-12 years of experience in technology company
- Proven track record in designing and leading employee and customer experience projects.
- Demonstrated experience in digital transformation initiatives.
- Experience in designing and implementing innovation programmes.
- Experience in change management.
- Skills:
- Strong leadership and project management skills.
- Excellent communication and interpersonal skills.
- Ability to analyse data and make data-driven decisions.
- Proficiency in digital tools and platforms.
- Creative thinking and problem-solving abilities.
- Experience in organizing workshops, hackathons, and competitive events.
