Job Description
Role Description:
This role is required for program management and solution delivery for CRM platform projects. Role will involve following aspects:
- Solution Delivery and Technology Architecture - The role needs to assume ownership of technology design and application architecture for- Siebel CRM Application, Reporting Application, Data Load Application, Business Rules Engine Application and User Experience Monitoring Application.
- Project Management - Role is responsible for driving mid/large size IT projects for CRM application. This includes multiple business projects, IT projects, Security initiatives, compliance, and regulatory projects
- Budget Management - The role is required to manage budget, raise timely PR/POs etc and ensuring that all projects are delivered within the approved budget.
- Vendor Management - The role is required to manage vendors, RFPs, vendor-risk-mitigation etc in this area.
- Stakeholder management - The role needs ensure stakeholder management across business and IT teams for successful project delivery.
Measures Of Success
- Ensure that technical solutions are designed as per best practice implementations.
- Project deliveries should be done as per committed timelines.
- Stability and performance of projects post go live and ensuring that there no P1/P2 issues in production.
- Ensuing that audit compliances are delivered as per timelines mentioned in the ATR committee actions.
- Projects should be delivered within the approved budget.
- Ensuing that BRD management and change management process is adhered for 100% of the projects
Competencies Critical For Role
- Application technology architecture and solution delivery
- Project management
- Stakeholder management
- Ideation and Innovation
Technical Skills
- Required Technology Experience - You should bring good hold on technologies like Siebel CRM , OBIEE, OPA , ETL, Informatica, DAC. In this role, you would lead a team of outsourced partners for delivering projects and designing technology solutions.
- Researcher & Quick Learner You need to be up to speed with the current trends in industry for digital IT solutions. You should be able to learn quickly and take necessary adaptation as required.
- Credit Card BFSI domain - You are required to build a strong understanding of business processes as you would be expected to bridge gap between business users and technology teams. BFSI and credit cards exposure would be strongly preferable but it is not must
