Set and manage recruitment team performance and give them direction, while ensuring smooth delivery of day-to-day operations (2-3 Team Leaders & 30-40 members team)
Leading a team of recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service
Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home due to pandemic.
Continuously strive to build a culture of high-performance.
Facilitate effective teamwork and builds collaborative relationships internally and externally
Ensure that overall delivery of recruitment services to AMH Group Operating companies (Unifi) meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework.
Partner with the onshore business team to:
Forecast and plan for the hiring in advance
Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.
Drive process ownership in line with agreed target operating model
Strong reporting and ability to read data and give insights
Analyze issues that are highlighted by the OpCo managers and resolve them in a timely manner.
Ensure that all engagements with the customer are aligned, understood and that Customer needs are being documented and prioritized for action
Act as a point of escalation for critical/complex service issues
Engage a team which works for 7 days a week build rotation plans within the team to ensure service delivery team is available based on the business needs
Create a mindset of innovation aimed at constantly challenging the norm to drive business value
Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time
Expertise in US recruitment, Knowledge of USA geographical knowledge, time zones, a plus
Experience in working with US stakeholders and should have engaged with US candidates
Result oriented, with high level of motivation for self-growth, along with the drive for growing team members
Prefer candidates with good knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)
Excellent verbal and written communication skills is a must
Prefer candidates with experience working with various job boards (Dice, Career builder, Monster)
US Shift (ET) working - Flexibility to manage teams working 7 days (rotation model) and US working shifts (EST) with some stretch during peak days
Qualifications
15 -18 years or more experience in TA particularly with hands on experience of end-to-end recruitment, with Blue collared hiring in US Market
Result oriented, with high level of motivation for self-growth.
Ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources.
Experience working for a multinational organization (outsourcing / shared services environment) prior experience in TA .
Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow team member.
