Responsibilities
Key Responsibilities: -
1. Identify improvement opportunities in Client processes:
b. Analyze the requirements by demonstrating strong Domain knowledge, understanding of client business scenario, understanding constraints in implementation solutions and technology in Digital space
c. Identify opportunities to implement RPA/Tactical automation solutions.
2. Mentor projects: Mentor / Lead Process Improvement projects using methodologies like Six Signa Yellow Belt, Green Belt, Black Belt, Lean and Design thinking etc.) to implement process improvement through structured approach. Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects. Govern the process of validation and sign off of the project closures in the project management portal.
3. Build process excellence culture: Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders. Drive Certification program at the engagement level and participate in the training programs as trainers. Conduct in house training programs on Lean Six Sigma methodology (YB and GB).
4. Analyze structural feedback from the Stakeholders: Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.
5. Create Branding for Quality/Organization: Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture. Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance
Preferred Skills:
Quality- Quality Consulting
