Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
Good working knowledge of Quality Control methodologies
Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
Experience on Quality Assurance practices leading Stable and predictable process performance.
Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
Ability to project manage complex change initiatives by partnering with clients
Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
